Full Featured Canadian Fax Cloud Service

Serving legal, government, healthcare, manufacturing & financial services since 1985

What is FaxCloud®

FaxCloud is a set it and forget it fax service – that just works! We set it up, configure and maintain it to save you time. We're an online Canadian fax service that replaces your on-premises fax server or Multi-Function-Devices (MFD's) so you can fax remotely from any web enabled device including your office email. You'll have control of your cloud-based fax tenancy with our experts managing the systems for you without having to pay for salaries, operating systems, software licenses, updates, renewal fees, racking, or electricity. Check out the 5-minute video above and learn the easy 3-step process to send a fax. Your customers will never know you’ve switched.

We're Canadian. Your faxes are securely managed and stay in Canada, protected by Canadian privacy laws. You'll always have control and access to your fax content. It's fast to set up and affordable to use. No headaches, no upgrades, no maintenance renewals, and no hardware or software license fees.

Switch to a Secure Cloud enabled fax service

FaxCloud fax server cloud service is hosted in Microsoft Azure cloud so you know the fax service is secure. We’ll manage the technology, and you’ll use the system as though it’s located on your site.

No Licenses to Buy, No Hardware to Install

Just pay for your fax volume commitment. The FaxCloud flexible service fees will suit most corporate fax volumes from as few as 500 pages to millions of pages monthly.

Remote Portal Access to Faxing Service

You’ll get Virtual Private Access as a tenant to the system so you can send and receive faxes from anywhere on the planet there’s a fax machine.

Just add Internet and you've got access to our service

Whether you work out of your office or remotely, if you’ve got web access, you can send and receive faxes to and from our service. We support SMTP email like Outlook, Microsoft 365, Gmail, and all modern browsers.

or call 416-779-3282

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We'll send you pricing the same day!

Featuring

Data Encryption

According to HIPAA, wherever possible, you must use data encryption for the protection of PHI. FaxCloud® ensures that your faxes are encrypted at all times through AES 256-bit encryption and robust in-transit Transport Security Layer (TLS) encryption.

Access Management

Faxes and fax machines are left out in the open violating the confidentiality of PHI. You need to implement technical policies and procedures for electronic information systems that enable access only to only authorized persons or software programs. With FaxCloud® you can fax directly to the appropriate recipient – whether an individual or a group with inbound fax routing.

Transmission Security

Technical security measures are mandatory to restrict unauthorized access to PHI during its transmission over an electronic communication network. FaxCloud® provides a Virtual Private Access for your document transmissions through highly secure TLS protocol.

Archiving and Audit

HIPAA requires the implementation of hardware, software, and/or procedural mechanisms that record and examine activity in information systems that contain or use electronically protected health information. With FaxCloud, a healthcare provider has full visibility of the content of the fax, who sent it and when, and who received it and when, and even who viewed it and when.

Document Downloads

We're so confident you'll love the service we don't require a contract - but we have one in case you do

Contracts

Fax with us one quarter at a time or for years. We won’t tie you up with contracts (unless of course you want one). We figure you’ll stay with our service as long as it works for you, and we strive to make it easy and affordable.

Security

This is our #1 priority! Our service is completely hosted in the Microsoft Azure cloud. The service is always available. Our systems and your history and faxes are backed up regularly and only knowledgeable Administrators access and manage our highly available systems – and we don’t see your faxes! Need details download our FaxCloud Security data sheet below.

Admin Access

You’re the boss of your tenancy, so we figure you should have access to your fax service domain. Only you can see your fax content and nobody else – of course unless you give privileges to others within your organization. Access the system remotely anytime you need it – or if you like you can send us a request and we’ll take care of whatever you need – no extra cost. That’s easy.

Fax Numbers DIDs

Add as many DIDs as you need. Use your existing fax numbers, get 1-888 numbers, or request new number(s). The transition will be seamless to your clients, they’ll never know you’ve switched. New numbers can be added usually same day, while porting takes a bit longer based on your existing carrier’s response time.

No Long Distance in North America

That’s right – no LD! If you’re faxing to Alaska, Alabama, Athabasca or Algonquin, your per page fee covers all sent and received fax transactions. It’s easy. Fax anywhere in Canada and the US for the same page fee. If you’re faxing anywhere to the rest of the world, we have rate sheets for your most popular faxing destination – usually for a small surcharge per transaction.

Custom & Multiple Cover Pages

We’ll configure up to 3 departmental cover pages with logos, messaging & meta-data variables etc. as part of our get started service. Want us to build more than 3, we can do that for a small fee per page or you can do it yourself – you’re the Domain Admin.

Fax Images, PDFs & Storage

Our standard service archives your fax images and meta-data on a rolling 30-day basis. If you need a longer term, whether its 60, 90, 120 days or up to years, you can opt for a data retention period at an additional fee. Let us know during the quoting process so you get the right numbers. All our fax image attachments are by saved by default in PDF format (or TIF if you wish – let us know when onboarding with us). The files can reside on our server or can be forwarded to another email address, fax number or to a folder on your server. How’s that for flexibility?

Stay as Long as it works for you

While we don’t lose clients often, you can leave our service and billing will stop after providing a 60-day written notice (an email will do).

Connect to your MFDs

Everyone’s got a Multi Function Device, we can connect your existing device to the service so you wont’ need to buy another MFD fax kit again and those cost ongoing Telco phone lines will be history (additional fees will apply and are dependent on the quantity of MFDs you’ve got).

Notifications

When a fax arrives, we’ll send an email notification to each User (which can also be a department email account) – it’s all the same to us. We can produce customized notifications for your team that can include any of the system captured meta-data variables in both the body of the notification, including controlling the naming of the attachment PDF.

Fax from any web device

Send or receive all your faxes from any web enabled device, mobile phone, table, laptop or PC – just launch your browser, key in the web address and you’re there. Log in and voila – you’ll have access to your fax history and all your content in one place. Of course there’s also a print driver that you can optionally install on each attached network PC if you wish – its easy and we can help.

Fax Audit Trail Reporting

Access to where you’ve been sending your faxes, who’s receiving, quantities, durations, error messages – the whole 9 yards. Although if you’re too busy you can shoot us an email and we’ll generate the report and send it to you – an easy to use service is our goal.

French

Our web and admin portal interface is not translated into French natively, you can force your browser to translate the site, we have Canadian clients with many language requirements.

REST API Support

Need to automate your faxing with your inhouse systems? We can provide access to our service through our API – no extra fees apply. Same questions about quantities of monthly fax page and retained DIDs (those are fax numbers). We don’t do the development, but we can get you answers to your questions). This way you’ll be able to have true remote app control of the service

Healthcare

FaxCloud® follows published HIPAA guidelines

Technical Safeguards – controlling access to computer systems and enabling covered entities to protect communications containing PHI transmitted electronically over open networks from being intercepted by anyone other than the intended recipient.
Information systems housing PHI must be protected from intrusion. When information flows over open networks, some form of encryption must be utilized. If closed systems/networks are utilized, existing access controls are considered sufficient and encryption is optional.
Each covered entity is responsible for ensuring that the data within its systems has not been changed or erased in an unauthorized manner.
Covered entities must also authenticate entities with which they communicate. Authentication consists of corroborating that an entity is who it claims to be. Examples of corroboration include password systems, two or three-way handshakes, telephone call back, and token systems.
Covered entities must make documentation of their HIPAA practices available to the government to determine compliance.
In addition to policies and procedures and access records, information technology documentation should also include a written record of all configuration settings on the components of the network because these components are complex, configurable, and always changing.