We’re a Canadian based company providing fax & document automation services and solutions to the public and private sectors and have served over 300+ satisfied international clients since 1985. We’re an experienced solution provider with hundreds of successful implementations and offer solutions, implementation, training services, and a fax service bureau. Our client base reads like a Who’s Who in the financial services, healthcare, education, government, and manufacturing spaces.
FaxCloud Canadian Fax Service
hundreds served - financial & legal, healthcare, education,
government & manufacturing since 1985
FaxCloud
Our Canadian faxing service, hosted at Microsoft Canada’s secure Azure cloud, provides virtual private access so you can send and receive faxes from any SMTP email or web-enabled computer, tablet or mobile phone - and the service costs less than on-premises solutions.
Get a Quote
Monday – Friday (closed statutory holidays)
9:00 AM – 5 PM
416-779-3282 (new business)
info@faxcloudbiz.com (new business)
Tech Support Request
Your organizations designated Fax Administrator is your first point of contact for user related questions. For answers to frequently asked questions, consult the User Guide (sent to the Fax Administrator during the onboarding process). Other issues can be emailed to support@faxcloudbiz.com; expect a support response within 24 hours (often within 4 hours). A Case ID will be generated to track each Case incident – use this ID in all email communications with us.
Most service requests such as routing issues, password resets, new users, cover page issues, notifications, user configuration property setting cases and others are often completed within 24 hours – excepting statutory holidays; however, cases involving our Telco for dialing traces, reroutes, porting requests or fax server software issues from our vendor partners may take longer. Partner vendors are notified of the case urgency, although service engagement is provided on a best effort basis.
Monday – Friday (closed statutory holidays)
9:00 AM – 5 PM
support@faxcloudbiz.com
Every support request must include...
Support requests not including this information may experience delays.
Sender User Account Name: (your login name)
Sender Domain Tenancy Account Name: (your company name)
FaxCloud Sender User Email Address: (if you’re sending fax out)
Transmission Date:
Transmission Time:
Transaction ID:
Transaction Error ID:
Recipient Fax #:
Description of the Issue: (in plain English)
Screen Shot of a received Error from the FaxCloud Portal or Email or Both
Support Request Form - complete all fields
We need all the transaction details below to locate the issue, test, troubleshoot your issue. Incorrect information will delay support.
How'd We Manage Your Support Request?
Reliability
Internet faxing is usually very reliable, occasionally however, outbound redials from FaxCloud may occur for a variety of reasons (including (but not limited to) a busy signal from the receiving machine, the recipients Telco fax service provider might not rigorously adhere to industry standards or there could be noise on the line aka dirty lines). There are many other possible explanations too many to list here. The FaxCloud service will never present a busy signal to the world that’s sending a fax to you. If you or your external customers experience transmission issues, provide the information requested above and our Telco carrier may be able to provide trace insights or possibly rerouting services for outbound faxing. Regarding inbound faxing, we report whatever is captured on our end and will notify users of transaction results.
